Lam Dental Care

Patient Information Policy 

At Lam Dental Care, we aim to provide clear and transparent guidance on all aspects of your care, including appointments, cancellations, missed appointments, payments, and refunds.

Our Patient Information Policy ensures that all patients understand their rights and responsibilities when receiving treatment at our practice.

Accessible Information 

At Lam Dental Care, we believe that clear and accessible communication is essential for providing the best possible care.

We are committed to ensuring that all our patients, including those with disabilities, language barriers, or additional communication needs, can easily access the information they require.

Our Accessible Information Policy outlines the steps we take to support patients in understanding their treatment, appointments, and any other important information.

Whether you need information in a different format, require assistance, or have specific communication preferences, we are here to help.

Chaperone Policy 

At Lam Dental Care, we are committed to ensuring that all our patients feel comfortable, safe, and respected during their visits.

We understand that some patients may prefer to have a chaperone present during their appointments, whether for reassurance, support, or personal preference.

Our Chaperone Policy outlines when and how a chaperone can be requested, as well as the role they play in your care. If you would like a chaperone present during your treatment, please let us know in advance, and we will be happy to arrange this for you.

Your comfort and well-being are our priority, and we are here to support you in every way possible.

Record Management and Retention Policy 

At Lam Dental Care, we are committed to maintaining accurate, secure, and confidential patient records in accordance with legal and professional guidelines. Effective record management ensures the highest standard of care, continuity of treatment, and compliance with data protection regulations.

Our Record Management and Retention Policy outlines how we store, protect, and manage patient records, including how long they are retained and when they are securely disposed of.

We take our responsibility for handling your personal information seriously and ensure all records are managed with the utmost care and confidentiality.

Consent and Mental Capacity Policy 

At Lam Dental Care, we believe that every patient has the right to make informed decisions about their treatment. Ensuring that patients understand their options and provide valid consent is a fundamental part of our commitment to high-quality, ethical care.

Our Consent and Mental Capacity Policy outlines how we obtain and document consent, as well as the steps we take to support patients who may have difficulty making decisions due to mental capacity concerns. We follow legal and professional guidelines to ensure that all patients are treated with respect, dignity, and in their best interests.

If you have any questions about consent or require additional support, our team is here to help. Please see below for more details on our approach.

Coat Policy 

At Lam Dental Care, keeping you and your belongings safe is our top priority.

To ensure a clean, comfortable, and secure environment for all our patients and staff, we have established this coat policy.

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This policy outlines how we manage coats and personal belongings within our practice to maintain hygiene, prevent loss or damage, and enhance your overall experience.

We appreciate your cooperation in following these guidelines and thank you for helping us keep our clinic a safe and welcoming space for everyone.

Complaints Policy and Procedure

At Lam Dental Care, we are committed to providing the highest standard of care to all our patients.

Your satisfaction is our priority, and we always strive to meet your expectations. However, if you ever feel dissatisfied with any aspect of our service, we want to hear from you.

Our complaints procedure is designed to ensure that any concerns are addressed promptly, fairly, and effectively. We take all feedback seriously and view it as an opportunity to improve our services.

Please find below the steps to raise a complaint and how we will handle it. If you need any assistance, our team is always here to help.

CQC Regulatory Policy 

At Lam Dental Care, we are committed to maintaining the highest standards of professionalism, safety, and patient care.

Our Regulatory Policy ensures that we comply with all relevant laws, regulations, and industry standards governing dental practice.

This policy outlines our approach to adhering to healthcare regulations, patient safety protocols, data protection laws, and ethical guidelines.

By following strict regulatory procedures, we ensure that our patients receive safe, effective, and high-quality dental care.

Duty of Candor 

At Lam Dental Care, we are committed to openness, honesty, and transparency in all aspects of patient care. In line with our professional and legal responsibilities, we adhere to the Duty of Candour, ensuring that patients are informed if something goes wrong with their treatment or care.

 We believe that honesty builds trust and helps us continuously improve the quality of our services.

If you have any questions about this policy or concerns about your care, please don’t hesitate to speak with a member of our team.

Environmental and Sustainable Development Policy

We recognise our responsibility to protect the environment and contribute to a healthier, more sustainable future.

Our Environmental and Sustainable Development Policy outlines the steps we take to minimise waste, reduce energy consumption, and operate in an eco-friendly manner while maintaining the highest standards of patient care.

We continuously seek ways to improve our sustainability efforts and encourage our team, patients, and partners to do the same.

Privacy Notice for Patients including children

At Lam Dental Care, we take your privacy seriously and are committed to protecting the personal information of all our patients, including children.

We collect and process patient data responsibly, in line with data protection laws, to ensure safe and effective care.

This Privacy Notice explains what information we collect, how we use it, and your rights regarding your personal data.

Whether you are a patient or a parent/guardian of a child receiving treatment, we want you to feel confident that your information is handled securely and with respect.

Sepsis Management Policy 

At Lam Dental Care, patient safety is our top priority. Sepsis is a serious, life-threatening condition that requires prompt recognition and treatment.

Our Sepsis Management Policy is designed to ensure that all staff are trained to identify the early signs of sepsis and take immediate action to provide the best possible care.

This policy outlines the procedures we follow to detect, manage, and treat sepsis in our patients, ensuring timely intervention and appropriate care.

We are committed to safeguarding the health and well-being of all those who visit our practice by responding swiftly and effectively if sepsis is suspected.

GDPR Policy (In connection with our privacy Policy). 

At Lam Dental Care, your privacy is our priority. We are committed to protecting the personal data of our patients, staff, and partners in full compliance with the General Data Protection Regulation (GDPR).

This policy outlines how we collect, use, store, and protect your information, ensuring transparency and trust in every interaction.

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We understand the importance of confidentiality in dental care and take every necessary measure to handle your data responsibly and securely. Whether you're a new patient or a long-standing member of our practice, we want you to feel confident knowing your information is treated with the utmost care and respect.

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This document will explain, what data we collect and why, and how you can manage or access your personal information. If you have any questions, our team is always here to help.

Privacy notice 

At Lam Dental Care, we are committed to safeguarding your personal information and maintaining your trust. This Privacy Notice explains how we collect, use, and protect your data when you interact with our practice—whether you're visiting us in person, contacting us by phone or email, or using our website.

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We only collect information that is necessary to provide you with safe, effective dental care and a high standard of service. 

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This notice will outline what personal data we collect, why we need it, how it is stored, and your rights regarding your information. If you have any questions or concerns, our team will be happy to assist you.

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This is in conjunction with our privacy notice policy and our GDPR policy. 

Patient Policy agreement

At Lam Dental Care, we believe in creating a positive and respectful environment for both our patients and our team. This Patient Policy Agreement outlines the standards, expectations, and responsibilities that help us maintain high-quality care and a smooth experience for everyone who visits our practice.

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Our goal is to ensure clear communication and mutual understanding when it comes to appointments, payments, cancellations, and the general conduct expected within the practice. By following these guidelines, we can continue to deliver safe, efficient, and professional dental care to all our patients.

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We kindly ask that you take a moment to read through this agreement. If you have any questions or need clarification on any part of the policy, our team is always here to help.