Lam Dental Care
for a beautiful and healthy smile
or call us on
0191 388 8381
Click Here to Book Online
Online Booking
✅ Discuss any aspects of your treatment in private
✅ Ask questions without feeling you will be overheard
✅ Sit down with our Treatment Coordinator for a clear, detailed explanation of your treatment options.
Whether it’s going over your dental plan, exploring cosmetic treatments, or simply having a friendly chat about your smile goals — our new consultation room is here to make you feel heard, understood, and confident about your care.
Ask a member of staff on the day or request it in advance when booking to experience your next appointment with that extra level of comfort and privacy.
📍 Lam Dental Care – Your smile, your way.
✨ Introducing Our New Consultation Room at Lam Dental Care! ✨
We’re excited to share that we now have a dedicated private consultation room for our patients 🦷💬
This comfortable and confidential space is perfect if you’d like to:
Our Commitment to Patient Safety and Respect
At Lam Dental Care, your safety and wellbeing are at the heart of everything we do. We are committed to providing a safe, respectful, and supportive environment for every patient who visits our practice.
We take sexual safety and safeguarding extremely seriously. As part of this commitment, we are proud to have signed up to the 10 Principles of the Sexual Safety Charter. This means we actively promote a culture of dignity, respect, and zero tolerance of any form of sexual harassment, misconduct, or inappropriate behaviour.
All members of our team are trained to uphold the highest professional and ethical standards. We have clear safeguarding policies in place, and any concerns raised will always be taken seriously, handled sensitively, and addressed promptly.
If you ever feel uncomfortable or have a concern about your care or the behaviour of a team member, you can speak confidentially to any member of staff or contact our Practice Manager.
Your voice matters, and we are committed to listening and acting. We believe every patient deserves to feel safe, respected, and supported at all times.
Zero Tolerance Policy- aggressive and threatening behaviour
At Lam Dental Care, we are committed to providing a safe, respectful and supportive environment for our patients and our team.
Our staff work hard to deliver high-quality care and should be able to do so without fear of abuse or intimidation. We therefore operate a zero tolerance policy (in addition to our sexual harassment zero tolerance policy) towards aggressive, threatening, abusive or violent behaviour.
This includes behaviour such as:
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Verbal abuse or offensive language
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Threatening or intimidating behaviour
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Harassment or discrimination
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Physical aggression or damage to property
Any behaviour of this nature towards our staff, patients or visitors will not be tolerated. In such circumstances, the practice reserves the right to refuse treatment, ask individuals to leave the premises, or remove patients from our practice list where appropriate.
We appreciate the cooperation of all our patients in helping us maintain a safe, respectful and welcoming environment for everyone at Lam Dental Care.
Accessibility and Reasonable Adjustments
Practice Commitment Statement
At Lam Dental Care, we are committed to providing safe, inclusive, and accessible dental care for all patients, including people with learning disabilities and autistic people.
We recognise that some patients may require additional support or adjustments to feel comfortable and receive appropriate care.
Our team will be completing the Oliver McGowan Mandatory Training on Learning Disability and Autism to help us better understand individual needs and improve communication.
We will always aim to make reasonable adjustments where possible, such as offering additional time for appointments, providing clear explanations, and supporting patients with communication needs.
If you require any adjustments to attend your appointment, please inform our team in advance where possible so we can make appropriate arrangements.
Where appropriate, we may record patient needs using the NHS Reasonable Adjustment Flag so that healthcare providers can better understand and support individual requirements.
If you or someone you care for requires any adjustments to attend an appointment, please let our team know. We are happy to discuss how we can support you.Our goal is to ensure every patient is treated with dignity, respect, and understanding when visiting Lam Dental Care.
About
Our practice is a friendly team who have worked together for many years serving the local Chester-Le-Street community and the surrounding areas. We offer affordable private dentistry that can compete against NHS charges, while spending that extra time whether you're nervous or wanting that perfect smile.